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Refund policy

If you change your mind about an order, you can cancel it and send it back. Here is how it works.

Cancelling an order

You can cancel all or part of an order for any reason within 14 days of the day you receive it.

To cancel, email info@theecobath.com with your order number and the items you are returning. We will reply with the return address.

Please send the items back within 14 days of telling us. They should be unused and, where possible, in their original packaging. Return postage is paid by you. We recommend a tracked service, and please keep your proof of postage.

Your refund

  • Items: we refund the price you paid for each item you return.
  • Delivery: if you return your whole order, we also refund the original delivery charge, up to the cost of our standard delivery. If you chose a faster option, the extra over standard delivery is not refundable. If you return only part of an order, the delivery charge is not refunded.
  • Bundles and multi-buys: we refund the amount you paid for the returned items, as shown on your order confirmation.
  • When: within 14 days of receiving your return, or of you sending us proof of postage, whichever is sooner.
  • How: to the payment method you used, including Klarna. There is no charge for processing a refund.

If an item comes back used beyond what is needed to look at it, as you would in a shop, we may reduce the refund to reflect that.

Hygiene exceptions

For hygiene reasons, sealed toiletries and beauty products cannot be returned for a change of mind once the seal has been broken. This does not affect your rights if an item is faulty.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or is not what you ordered, please email info@theecobath.com as soon as you can with your order number and a photo. We will send a replacement or give you a full refund, including delivery, whichever you prefer. We will also cover the cost of sending the item back.

Exchanges

If you would like a different item, we can arrange an exchange. Our standard delivery charge applies to sending the replacement.

Your legal rights

This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

Contact us

Questions about a return? Email info@theecobath.com and we will help.